Home » Tài Nguyên » Báo cáo khoa học » Interactive Intelligence Customer Experience

Interactive Intelligence Customer Experience


The survey for consumers was fielded specifically to individuals who had a non‐in‐person interaction with a business in the last 12 months; for example, an online or telephone order, web chat, or similar type of interaction. The professional survey targeted IT professionals and customer care leaders in all industries who were responsible for the technology behind a great customer experience.