There are many tools used in the business-customer relationship, but one of the tools that is traditional and still meaningful in modern business life is voice. With a variety...
Nearly 3 million customer service jobs exist in the US. Call center software isn’t industry specific. Companies across industries, such as healthcare, financial services, eCommerce, retail, technology, business process...
Call center benchmarking is essential for determining whether or not a team is performing optimally, keeping up with their competition and compliant with best practices. As such, benchmarking is...
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