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Telesurvey

17/09/2014

TeleSurvey was set up in MP Telecom in 2002 as full-service research agency. Since then, we have significantly extended our early market survey activity and today our business covers CRM and marketing support services.

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Description

MP Telecom’s TeleSurvey projects are developed, conducted and analyzed to meet each clients’ specific objectives. Our friendly and professional interviewers focus the discussion to specific questions without leading responses. This ensures respondent answers and opinions will be objectively and accurately reported without bias.

Our TeleSurvey projects are organized and completed within a short time frame. We offer the flexibility to construct a TeleSurvey to meet even the most demanding project needs.

The most frequent applications

  • Measuring awareness of companies, products and services
  • Determining competitive strengths and weaknesses
  • Analyzing customer/prospect preferences among competitors and products
  • Evaluating advertising media and message effectiveness
  • Measuring customer satisfaction with company, services and products

Scope of business

  • Advertising / Public Relations
  • Catering / Hospitality
  • Confectionery
  • Durables / Electrical Goods
  • Energy / Utilities
  • Financial Services
  • IT / Software / Hardware
  • Logistic / Mail / Transportation
  • Public Sector / Government
  • Retail / Wholesale
  • Textile / Fashion / Clothing
  • Travel / Tourism / Sport / Leisure
  • Process of a typical TeleSurvey project

Most of our TeleSurvey projects conducted by MP Telecom have the following steps:

  • Consultation
  • Questionnaire design
  • Sample construction
  • Telephone calls
  • Data processing
  • Tabulation
  • Analysis and written and verbal presentation of results with specific marketing recommendations

Why TeleSurvey?

  • Rapid contact with respondents, especially when integrated with the use of a CATI (computer-assisted telephone interviewing) system;
  • Interviewers can elicit more complete and substantive answers from respondents as well as ask for clarification and elaboration concerning responses;
  • Survey software is available to integrate previous survey data with current data.

Why TeleSurvey with us?

  • Having more than 8 years of experience in customer service area with the most advanced Contact Center solutions from the world, MP Telecom ensures to bring you the best quality of TeleSurvey service.
  • With ISO 9001 – 2008 standardized working processes, MP Telecom supports you in every step from customer requirement analysis to recruitment and training to meet your specific business demands. We also helps you in operation and effectiveness evaluation.
  • The TeleSurvey projects supplied by MP Telecom are 100% guaranteed.
  • Each call is strictly verified by our supervisor team and recorded for further analysis and suggestions.

Please email us at: info@mptelecom.com.vn
Hotline: +84 906 202 098 – Tel: +84-4-3577 1608/ 3577 1609