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Human resource training

17/09/2014

Investment in customer service and communication skills over the phone for employee becomes extremely important in order to improve the quality of customer services and branding for every business.

Seminar 

With training experience for thousands of employee including MP Telecom and other large enterprise customers such as Saigon Securities Inc. (SSI), Tan Viet Securities Incorporation (TVSI), Vietnam Bank for Agriculture and Rural Development (Agribank), Hanoi Taxi Joint Stock Company, Nam Thanh Construction and Investment Corporation, etc. MP Telecom eager to bring new value to businesses the Customer Service Training Services.

1.  Customer Service Skills over Telephone:
Trainees:

  • Manager/ Deputy Manager of Customer Service Department
  • Customer Service employee
  • Salesman
  • Individual  who wants to improve their customer communication skills

Training Purpose:

  • Help you to understand the following knowledge
  • Understanding the nature of Customer Service
  • Communicate confidently with customers over the phone
  • Having better skills for Customer Service
  • Methods to build better relationships with customers.

2. Telesales Skills:
Trainees:

  • Business Development Manager/ Deputy Manager
  • Business Development/Marketing Staff
  • Individual who wants to become a professional salesman

Training Purpose:

  • Help you to understand the following knowledge:
  • Improving telesales skills
  • Developing right communicating manners
  • Having good methods to build relationships with customers

3. Emotional Control Skills:
Trainees:

  • Manager/ Deputy Manager of Customer Service Department
  • Customer Service Employee
  • Telesales Staff

Training Purpose:

  • Providing the necessary skills to achieve success at work
  • Understanding the emotion of your own feelings
  • Methods of controlling emotion – find happiness at work
  • The skills needed to better customer care

Email info@mptelecom.com.vn

Hotline: +84 9363.374.86 – Tel: +84-4-3577 1608/ 3577 1609

MPTELECOM.COM.VN