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Contact Center Services

23/08/2014

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Is your business at stake because of insufficient customer support? We can bridge the gap between you and your customers with our 24×7 call center phone answering services. Start experiencing increased sales and better conversion rates along with the satisfied customers. Our multi-channel call centers have real time reporting and 100% recording facilities. Whether you are a small / midsized company or a large enterprise, we can provide you with call center services that will fit in perfectly with your organization’s needs. With us as your vendor, you can be assured that your customers will get our undivided attention.

Our call center / contact center solutions are cost-effective and focused on your success.

Our Services include:

** Outsourcing Contact Center Service

  • Customer Services
  • Technical Support
  • Order taking
  • Other

** Contact Center Consultancy

** Outsourcing Contact Center Solutions

Trends

Through a dedicated 24/7 customer service, businesses gain on customer loyalty. In order to get control of brand integrity, businesses tend to offer quick support to almost every customer concern. Through interaction with customers by various channels, businesses gather market intelligence and strategies of core competitors is another by-product of the process.

Description
Our managed service for inbound calls include but not limited to:

  • Phone Answering Services
  • Email/chat answering services
  • Product Information Request
  • Complaint resolutions

Our system allows you to choose the communication channels that you want to interact with your customers

  • Telephone: Phone calls, faxes, voice mails, SMS
  • Internet: Email, web chats, web instant questions, web callbacks, web collaboration

Why managed service?

  • You can improve customer service
  • You can save overhead
  • You can increase your bottom line

Why managed service with us?

  • We will handle your clients with great care and diplomacy.
  • We take the time, effort and investment on the front end, learning all about your operations and understanding every aspect of your business

Please email us at: info@mptelecom.com.vn
Hotline: +84 906 202 098 – Tel: +84-4-3577 1608/ 3577 1609

MPTELECOM.COM.VN