NEWS
view all
Adapting to 2021 with Workforce Engagement Management Tools
04/04/2021 - 12:12 pmLet’s face it: 2020 shifted the paradigm of how we work. It forced companies to quickly adapt to new methodologies, […]
CCaaS Trends: Placing Empathy at the Core of Your Contact Centre
03/04/2021 - 11:56 amWhen your citizens need you…. The pandemic forced the world to go digital nearly overnight — adopting work from home, […]
The Voice of the Customer Speaks Volumes
28/01/2021 - 11:27 amYour customers are the very reason your company exists. Your commitment to your customers’ needs should be clearly defined in […]
7 Contact Centers Trends for 2021
28/01/2021 - 11:15 amWe’ve all experienced our share of challenges this year. But by using technology that empowers their agents, many contact centers […]
(Tiếng Việt) 4 cách tương tác với khách hàng ở nơi họ muốn
17/12/2020 - 10:20 amLooking back, 2020 was filled with compromises, adjustments and alternative plans for everything — from hiring new team members to […]
