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Encryption Technology: Is it Enough to Prevent a Breach?

31/07/2018 - 8:21 am

A recent article in PaymentsSource caught our attention. The piece discussed how PCI compliance is not enough for breach prevention, […]

Why Customer Journey Shaping?

26/07/2018 - 10:13 am

Maps and statistics don’t always provide real-life guidance. Statistically, it rains on Mondays in the Netherlands, but last Monday was […]

5 Principles of Journey Shaping With a Customer Engagement Platform

26/07/2018 - 10:04 am

To shape the customer journey as described, the customer engagement platform must satisfy five criteria. 1. Span the customer lifecycle. […]

Calculate Your Call Center Solution ROI in 5 Minutes or Less

30/03/2018 - 10:58 am

One of the biggest concerns when examining a new call center solution is if it’s worth the investment. What’s the […]

3 Things Artificial Intelligence Can Do Right Now and in the Future

30/03/2018 - 10:52 am

Managing the customer journey is complex. To tackle the challenges that arise when trying to deliver the best possible customer […]


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