NEWS
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How AI and Workforce Management Will Optimize Employee Productivity in 2019
22/11/2018 - 11:32 amAs we round out the year, it’s a good time to reflect on how innovation continues to advance the ways […]
Automation Conquers the Impossible in the Modern Call Center
22/11/2018 - 10:14 amThe 19th century French mathematician Henri Poincare once said, “It is far better to foresee even without certainty than not […]
Bring Data-Driven Insights Into Customer Experience Budgeting
31/10/2018 - 11:49 amAs a customer experience professional, you’re likely well-versed in your organization’s customer experience goals, budgeting processes, strengths, and weaknesses. But […]
Knowing the Best Time to Engage with Online Customers
31/10/2018 - 10:55 amChanging flight plans too close to departure conjures up nightmares for most of us. Even frequent flyers whose employers typically […]
The Truth About Your Investment in CRM
23/10/2018 - 3:34 pmIndustry data shows that for every dollar a company spends on service for existing customers, they spend five dollars on […]
