NEWS
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Reimagining the Voice of the Customer for 2024
11/01/2020 - 10:56 amIf you’ve read any of my previous blogs or viewed my talks, you know how much I enjoy sharing my […]
Imagine if… You could train and onboard agents 87% faster with cloud
28/11/2019 - 10:29 amImagine being able to mobilize your business for rapid expansion, so you could onboard agents, target new markets, and build […]
How Cloud Improves Customer Service in Mid-Sized Contact Centers
28/11/2019 - 10:15 amThe holiday season and the close of one year brings on thoughts of a new start in the year ahead. […]
Getting the Best Out of Your Digital Customer Service
23/02/2019 - 9:12 amI love great fashion and always look forward to the seasonal reveal of upcoming trends as the latest designs hit […]
Engaging Contact Center Agents Beyond the Numbers
23/02/2019 - 8:57 amGetting the best from your contact center agents might start with displaying vital information about performance, but it doesn’t end […]
