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How AI and Workforce Management Will Optimize Employee Productivity in 2019

22/11/2018 - 11:32 am

As we round out the year, it’s a good time to reflect on how innovation continues to advance the ways […]

Automation Conquers the Impossible in the Modern Call Center

22/11/2018 - 10:14 am

The 19th century French mathematician Henri Poincare once said, “It is far better to foresee even without certainty than not […]

Bring Data-Driven Insights Into Customer Experience Budgeting

31/10/2018 - 11:49 am

As a customer experience professional, you’re likely well-versed in your organization’s customer experience goals, budgeting processes, strengths, and weaknesses. But […]

Knowing the Best Time to Engage with Online Customers

31/10/2018 - 10:55 am

Changing flight plans too close to departure conjures up nightmares for most of us. Even frequent flyers whose employers typically […]

The Truth About Your Investment in CRM

23/10/2018 - 3:34 pm

Industry data shows that for every dollar a company spends on service for existing customers, they spend five dollars on […]


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