NEWS
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Encryption Technology: Is it Enough to Prevent a Breach?
31/07/2018 - 8:21 amA recent article in PaymentsSource caught our attention. The piece discussed how PCI compliance is not enough for breach prevention, […]
Why Customer Journey Shaping?
26/07/2018 - 10:13 amMaps and statistics don’t always provide real-life guidance. Statistically, it rains on Mondays in the Netherlands, but last Monday was […]
5 Principles of Journey Shaping With a Customer Engagement Platform
26/07/2018 - 10:04 amTo shape the customer journey as described, the customer engagement platform must satisfy five criteria. 1. Span the customer lifecycle. […]
Calculate Your Call Center Solution ROI in 5 Minutes or Less
30/03/2018 - 10:58 amOne of the biggest concerns when examining a new call center solution is if it’s worth the investment. What’s the […]
3 Things Artificial Intelligence Can Do Right Now and in the Future
30/03/2018 - 10:52 amManaging the customer journey is complex. To tackle the challenges that arise when trying to deliver the best possible customer […]
