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Engage Your Prospects by Working Smarter, Not Harder

26/02/2020 - 10:56 am

In my previous blog, we discussed some practical examples of how to leverage the short window at the right time […]

Good Customer Experience Starts With Your Employees

26/02/2020 - 10:39 am

Business leaders understand that having happy and loyal advocates is the result of a thriving customer experience practice. Looking from […]

Reimagining the Voice of the Customer for 2024

11/01/2020 - 10:56 am

If you’ve read any of my previous blogs or viewed my talks, you know how much I enjoy sharing my […]

Imagine if… You could train and onboard agents 87% faster with cloud

28/11/2019 - 10:29 am

Imagine being able to mobilize your business for rapid expansion, so you could onboard agents, target new markets, and build […]

How Cloud Improves Customer Service in Mid-Sized Contact Centers

28/11/2019 - 10:15 am

The holiday season and the close of one year brings on thoughts of a new start in the year ahead. […]


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