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Adapting to 2021 with Workforce Engagement Management Tools

04/04/2021 - 12:12 pm

Let’s face it: 2020 shifted the paradigm of how we work. It forced companies to quickly adapt to new methodologies, […]

CCaaS Trends: Placing Empathy at the Core of Your Contact Centre

03/04/2021 - 11:56 am

When your citizens need you…. The pandemic forced the world to go digital nearly overnight — adopting work from home, […]

The Voice of the Customer Speaks Volumes

28/01/2021 - 11:27 am

Your customers are the very reason your company exists. Your commitment to your customers’ needs should be clearly defined in […]

7 Contact Centers Trends for 2021

28/01/2021 - 11:15 am

We’ve all experienced our share of challenges this year. But by using technology that empowers their agents, many contact centers […]

(Tiếng Việt) 4 cách tương tác với khách hàng ở nơi họ muốn

17/12/2020 - 10:20 am

Looking back, 2020 was filled with compromises, adjustments and alternative plans for everything — from hiring new team members to […]


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