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Reimagining the Voice of the Customer for 2024

11/01/2020 - 10:56 am

If you’ve read any of my previous blogs or viewed my talks, you know how much I enjoy sharing my […]

Imagine if… You could train and onboard agents 87% faster with cloud

28/11/2019 - 10:29 am

Imagine being able to mobilize your business for rapid expansion, so you could onboard agents, target new markets, and build […]

How Cloud Improves Customer Service in Mid-Sized Contact Centers

28/11/2019 - 10:15 am

The holiday season and the close of one year brings on thoughts of a new start in the year ahead. […]

Getting the Best Out of Your Digital Customer Service

23/02/2019 - 9:12 am

I love great fashion and always look forward to the seasonal reveal of upcoming trends as the latest designs hit […]

Engaging Contact Center Agents Beyond the Numbers

23/02/2019 - 8:57 am

Getting the best from your contact center agents might start with displaying vital information about performance, but it doesn’t end […]


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