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Getting the Best Out of Your Digital Customer Service

23/02/2019 - 9:12 am

I love great fashion and always look forward to the seasonal reveal of upcoming trends as the latest designs hit […]

Engaging Contact Center Agents Beyond the Numbers

23/02/2019 - 8:57 am

Getting the best from your contact center agents might start with displaying vital information about performance, but it doesn’t end […]

How to Maximize the Success of Your Retail Contact Center in 2019

24/12/2018 - 2:41 pm

Is your retail contact center ready for Black Friday and Cyber Monday? To prepare for the holiday shopping season, you […]

Holiday Reading List to Guide Your Customer Experience in 2019

24/12/2018 - 2:24 pm

The holiday season is about gift giving, office parties, and family get-togethers. But it’s also the time for reflection and […]

How AI and Workforce Management Will Optimize Employee Productivity in 2019

22/11/2018 - 11:32 am

As we round out the year, it’s a good time to reflect on how innovation continues to advance the ways […]


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