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Contact Center Transformation: Post-Implementation Results During the COVID-19 Crisis
06/08/2020 - 10:00 amThis is the third and final blog in our series documenting the eFinancial contact center transformation. In previous articles, we […]
Becoming the Value in Our Customers’ Business
05/08/2020 - 3:42 pmThe contact center industry is in the midst of a major transition as more companies accelerate the adoption of cloud […]
Designing Effective AI-Based Coaching for Contact Center Employees
07/06/2020 - 8:53 amFor many contact center employees, answering an incoming call can be like playing the lottery. When they answer the phone, […]
5 Ways to Build Resiliency and Keep Your Contact Center Running Smoothly
06/06/2020 - 8:45 amResilience means more than using risk management strategies to identify, assess and control threats. Resiliency takes a holistic view of […]
Build a Sense of Community for Your Remote Workers
21/04/2020 - 4:16 pmGiven today’s context, many companies are adjusting to the idea of a remote workforce. Contact centers are no exception to […]
