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(Tiếng Việt) 4 cách tương tác với khách hàng ở nơi họ muốn
17/12/2020 - 10:20 amLooking back, 2020 was filled with compromises, adjustments and alternative plans for everything — from hiring new team members to […]
3 Ways to Simplify Contact Center Workforce Planning
17/12/2020 - 8:00 amContact centers across the world have had to shift their operations in 2020, especially their workforce planning efforts. Traditional forecasting […]
Using Automation to Improve the Citizen Experience
12/11/2020 - 10:55 amAutomation technologies like artificial intelligence (AI), voice assistance and chatbots have become commonplace for consumers. So, they expect to have […]
4 Tactics for Effectively Measuring Your Customer Experience
02/11/2020 - 10:51 amGrowing up as a competitive figure skater, I lost count of how many times my success was measured by my […]
Invest in a Customer-Centric Culture for Financial Services
31/10/2020 - 10:27 amContact centers for financial services were traditionally seen as an extension of the brick-and-mortar office. However, they now recognize that […]
