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Designing Effective AI-Based Coaching for Contact Center Employees

07/06/2020 - 8:53 am

For many contact center employees, answering an incoming call can be like playing the lottery. When they answer the phone, […]

5 Ways to Build Resiliency and Keep Your Contact Center Running Smoothly

06/06/2020 - 8:45 am

Resilience means more than using risk management strategies to identify, assess and control threats. Resiliency takes a holistic view of […]

Build a Sense of Community for Your Remote Workers

21/04/2020 - 4:16 pm

Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centers are no exception to […]

Putting Your Customers and Employees First During COVID-19

21/04/2020 - 4:03 pm

The COVID-19 pandemic is no doubt one of the most significant moments in our history. People across the globe are […]

Engage Your Prospects by Working Smarter, Not Harder

26/02/2020 - 10:56 am

In my previous blog, we discussed some practical examples of how to leverage the short window at the right time […]


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