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How to Maximize the Success of Your Retail Contact Center in 2019

24/12/2018 - 2:41 pm

Is your retail contact center ready for Black Friday and Cyber Monday? To prepare for the holiday shopping season, you […]

Holiday Reading List to Guide Your Customer Experience in 2019

24/12/2018 - 2:24 pm

The holiday season is about gift giving, office parties, and family get-togethers. But it’s also the time for reflection and […]

How AI and Workforce Management Will Optimize Employee Productivity in 2019

22/11/2018 - 11:32 am

As we round out the year, it’s a good time to reflect on how innovation continues to advance the ways […]

Automation Conquers the Impossible in the Modern Call Center

22/11/2018 - 10:14 am

The 19th century French mathematician Henri Poincare once said, “It is far better to foresee even without certainty than not […]

Bring Data-Driven Insights Into Customer Experience Budgeting

31/10/2018 - 11:49 am

As a customer experience professional, you’re likely well-versed in your organization’s customer experience goals, budgeting processes, strengths, and weaknesses. But […]


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