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(Tiếng Việt) 4 cách tương tác với khách hàng ở nơi họ muốn

17/12/2020 - 10:20 am

Looking back, 2020 was filled with compromises, adjustments and alternative plans for everything — from hiring new team members to […]

3 Ways to Simplify Contact Center Workforce Planning

17/12/2020 - 8:00 am

Contact centers across the world have had to shift their operations in 2020, especially their workforce planning efforts. Traditional forecasting […]

Using Automation to Improve the Citizen Experience

12/11/2020 - 10:55 am

Automation technologies like artificial intelligence (AI), voice assistance and chatbots have become commonplace for consumers. So, they expect to have […]

4 Tactics for Effectively Measuring Your Customer Experience

02/11/2020 - 10:51 am

Growing up as a competitive figure skater, I lost count of how many times my success was measured by my […]

Invest in a Customer-Centric Culture for Financial Services

31/10/2020 - 10:27 am

Contact centers for financial services were traditionally seen as an extension of the brick-and-mortar office. However, they now recognize that […]


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