NEWS
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Getting the Best Out of Your Digital Customer Service
23/02/2019 - 9:12 amI love great fashion and always look forward to the seasonal reveal of upcoming trends as the latest designs hit […]
Engaging Contact Center Agents Beyond the Numbers
23/02/2019 - 8:57 amGetting the best from your contact center agents might start with displaying vital information about performance, but it doesn’t end […]
How to Maximize the Success of Your Retail Contact Center in 2019
24/12/2018 - 2:41 pmIs your retail contact center ready for Black Friday and Cyber Monday? To prepare for the holiday shopping season, you […]
Holiday Reading List to Guide Your Customer Experience in 2019
24/12/2018 - 2:24 pmThe holiday season is about gift giving, office parties, and family get-togethers. But it’s also the time for reflection and […]
How AI and Workforce Management Will Optimize Employee Productivity in 2019
22/11/2018 - 11:32 amAs we round out the year, it’s a good time to reflect on how innovation continues to advance the ways […]
