Home » Tài Nguyên » Báo cáo khoa học » EMERGING TRENDS AND TECHNOLOGIES SHAPING THE CONTACT CENTER INDUSTRY IN THE NEW ECONOMY

EMERGING TRENDS AND TECHNOLOGIES SHAPING THE CONTACT CENTER INDUSTRY IN THE NEW ECONOMY

06/01/2015

After more than 18 months of a tough economic climate when most contact centers were forced to prioritize cost reduction over customer experience enhancements, a recent survey of contact center executives conducted by Frost & Sullivan reveals that most customer care organizations are planning to make several investments to improve customer satisfaction and the customer experience. 

6668-F&S

MPTELECOM.COM.VN