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Bad Service Is Risky Business

21/03/2017 - 3:32 pm

I’ve had the most miserable customer experience of my life this year. I purchased a washing machine manufactured by an […]

The benefits and deployment models of cloud contact centers

21/02/2017 - 2:28 pm

As companies consider moving business communications to the cloud, what are the primary benefits they can expect?

When does it make sense to consider a cloud contact center, and when is it better to acquire a premises-based solution?

21/02/2017 - 2:06 pm

The answer is that it depends on the specifics of each situation. Prospects should perform both total cost of ownership […]

What Would George Jetson Think of Cloud Contact Centers?

12/01/2017 - 1:54 pm

Way back in 1962, a visionary TV program lit up the airwaves with its colorful, optimistic view of technology and […]

Fail to Change, Fail to Grow

12/01/2017 - 1:42 pm

It’s not the progress I mind, it’s the change I don’t like. –Mark Twain It’s human nature to avoid re-work. […]


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21/02/2017 - 2:45 pm

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Fluent Photoshop software….

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